FNW Pacific Completes Service Communication CI Event

FNW Pacific Completes Service Communication CI Event

With the help of constructive customer feedback, FNW-Pacific lead a communication focus group with key service department stakeholders, to identify and implement processes improvements to better serve customers. For Immediate Release March 13th, 2019 – Pacif...
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Freightliner Northwest Hosts DTNA – A Day in the Life Field Experience

Freightliner Northwest Hosts DTNA – A Day in the Life Field Experience

Members of the DTNA learning and development team visited fleet and dealership partners in effort to better understand their unique business needs.
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FNW Selects Next Elite Support Continuous Improvement Coordinator in Pacific, WA

FNW Selects Next Elite Support Continuous Improvement Coordinator in Pacific, WA

The CIC role is critical to the dealership’s Elite Support status and continuous improvement efforts.
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Freightliner Northwest Wins at Annual Elite Support CIC Summit

Freightliner Northwest Wins at Annual Elite Support CIC Summit

The annual summit includes a competition for Continuous Improvement Event of the Year and was won by the Spokane, WA Freightliner Northwest team!
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Freightliner Northwest Redmond Oregon is Elite Support Certified

Freightliner Northwest Redmond Oregon is Elite Support Certified

The Redmond, OR branch has become the tenth Elite Support Certified location in the GTC Dealer Family.
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Freightliner Northwest Spokane Graduates DTNA SPD Program

Freightliner Northwest Spokane Graduates DTNA SPD Program

Following a project presentation to the Elite Support management team, FNW Spokane, WA has graduated from Daimler Trucks North America’s Service Performance Development program.
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Elite Support Wins at DTNA TOS Award Ceremony

Elite Support Wins at DTNA TOS Award Ceremony

Daimler Trucks North America (DTNA) hosted the annual Truck Operating System (TOS) awards ceremony in Portland, OR on October 3rd, 2018.
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Change Management Team Training

Change Management Team Training

The Gordon Truck Centers Dealer Family locations of Ridgefield, Wash., Mount Vernon, Wash., and Pacific, Wash. recently spent time training with Daimler Trucks North America, Elite Support division, in Portland. 
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Freightliner Northwest 2018 Elite Support Recertifications

Freightliner Northwest 2018 Elite Support Recertifications

Several Freightliner Northwest branches recently underwent Daimler Trucks North America Elite Support recertification inspections covering an extensive list of over 130 measurable components designed to establish the best customer experience possible.
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Freightliner Northwest Attends DTNA Service Performance Development

Freightliner Northwest Attends DTNA Service Performance Development

Several members of the FNW service teams recently traveled to Daimler Trucks North America headquarters in Portland, OR to participate in role specific training focused on improving the customer experience.
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