With the help of constructive customer feedback, FNW-Pacific lead a communication focus group with key service department stakeholders, to identify and implement processes improvements to better serve customers. For Immediate Release March 13th, 2019 – Pacif...
Members of the DTNA learning and development team visited fleet and dealership partners in effort to better understand their unique business needs.
The CIC role is critical to the dealership’s Elite Support status and continuous improvement efforts.
The annual summit includes a competition for Continuous Improvement Event of the Year and was won by the Spokane, WA Freightliner Northwest team!
The Redmond, OR branch has become the tenth Elite Support Certified location in the GTC Dealer Family.
Following a project presentation to the Elite Support management team, FNW Spokane, WA has graduated from Daimler Trucks North America’s Service Performance Development program.
Daimler Trucks North America (DTNA) hosted the annual Truck Operating System (TOS) awards ceremony in Portland, OR on October 3rd, 2018.
The Gordon Truck Centers Dealer Family locations of Ridgefield, Wash., Mount Vernon, Wash., and Pacific, Wash. recently spent time training with Daimler Trucks North America, Elite Support division, in Portland.
Several Freightliner Northwest branches recently underwent Daimler Trucks North America Elite Support recertification inspections covering an extensive list of over 130 measurable components designed to establish the best customer experience possible.
Several members of the FNW service teams recently traveled to Daimler Trucks North America headquarters in Portland, OR to participate in role specific training focused on improving the customer experience.