The Spokane, WA Service Department is moving forward with the single point of contact model for customers originally initiated at the Pacific, WA branch. The changes create better workflow and both customer and employee satisfaction.
The GTC Dealer Family has completed the Elite Support recertification process at all previously certified branches throughout the Pacific Northwest.
Learn more about Service Manager Conrad Eubanks and take advantage of the opportunity to meet him in person on September 18th, 2019.
The Pacific, WA Service Department considered customer and internal feedback in the decision to move forward with a structure supporting a single point of contact model for customers, effective June 2019. The changes will create better workflow and both custom...
Long-term Pacific, WA service manager, Terry French has announced his retirement. Conrad Eubanks has begun transitioning into the new role.
With the help of constructive customer feedback, FNW-Pacific lead a communication focus group with key service department stakeholders, to identify and implement processes improvements to better serve customers. For Immediate Release March 13th, 2019 – Pacif...
Members of the DTNA learning and development team visited fleet and dealership partners in effort to better understand their unique business needs.
Daimler Trucks North America (DTNA) hosted the annual Truck Operating System (TOS) awards ceremony in Portland, OR on October 3rd, 2018.
Several members of the FNW service teams recently traveled to Daimler Trucks North America headquarters in Portland, OR to participate in role specific training focused on improving the customer experience.