The annual summit recognizes continuous improvement efforts throughout Daimler Trucks North America’s Elite Support Dealer Network.
The new hours reflect Freightliner Northwest’s dedication to serving customers and allows for efficient and effective staffing.
The GTC Dealer Family has completed the Elite Support recertification process at all previously certified branches throughout the Pacific Northwest.
Learn more about Service Manager Conrad Eubanks and take advantage of the opportunity to meet him in person on September 18th, 2019.
The Pacific, WA Service Department considered customer and internal feedback in the decision to move forward with a structure supporting a single point of contact model for customers, effective June 2019. The changes will create better workflow and both custom...
Long-term Pacific, WA service manager, Terry French has announced his retirement. Conrad Eubanks has begun transitioning into the new role.
With the help of constructive customer feedback, FNW-Pacific lead a communication focus group with key service department stakeholders, to identify and implement processes improvements to better serve customers. For Immediate Release March 13th, 2019 – Pacif...
Freightliner Northwest, DTNA and Centralia College Provide Diesel Tech Students with a Freightliner Cascadia
The Daimler Trucks North America Get Ahead program provided Centralia College the opportunity to acquire a used Freightliner vehicle at a reduced price. As the sponsor dealer, Freightliner Northwest contributed in a 3-way cost split, giving students a resource...
The CIC role is critical to the dealership’s Elite Support status and continuous improvement efforts.