FNW Spokane Service Department Enhancements

FNW Spokane Service Department Enhancements

The Spokane, WA Service Department is moving forward with the single point of contact model for customers originally initiated at the Pacific, WA branch. The changes create better workflow and both customer and employee satisfaction.
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Freightliner Northwest Pacific, WA – New Hours of Service Effective Nov. 11, 2019

Freightliner Northwest Pacific, WA – New Hours of Service Effective Nov. 11, 2019

The new hours reflect Freightliner Northwest’s dedication to serving customers and allows for efficient and effective staffing.
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Freightliner Northwest Attends the 2019 Southern Oregon Trade Careers Expo

Freightliner Northwest Attends the 2019 Southern Oregon Trade Careers Expo

FNW had the opportunity to speak with students at the Southern Oregon Trade Careers Expo (SOTCE) about tech opportunities and the path to achieving their tech goals as well as career options throughout the dealership family.
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Freightliner Northwest Yakima is Now Elite Support Certified

Freightliner Northwest Yakima is Now Elite Support Certified

The Yakima, Wash. branch has become the eleventh Elite Support Certified location in the Gordon Truck Centers Dealer Family.
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Elite Support Recertifications Complete for 2019

Elite Support Recertifications Complete for 2019

The GTC Dealer Family has completed the Elite Support recertification process at all previously certified branches throughout the Pacific Northwest.
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Freightliner Northwest Pacific Service Department Enhancements

Freightliner Northwest Pacific Service Department Enhancements

The Pacific, WA Service Department considered customer and internal feedback in the decision to move forward with a structure supporting a single point of contact model for customers, effective June 2019. The changes will create better workflow and both custom...
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Freightliner Northwest Announces New Service Manager in Pacific, WA

Freightliner Northwest Announces New Service Manager in Pacific, WA

Long-term Pacific, WA service manager, Terry French has announced his retirement. Conrad Eubanks has begun transitioning into the new role.
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Umpqua Community College Acquires Freightliner Cascadia Trucks for Students

Umpqua Community College Acquires Freightliner Cascadia Trucks for Students

Generous community and industry support from A&M Transport, Freightliner Northwest, Daimler Trucks North America and the Umpqua community’s Workforce Development Board, raised funding to update student trainer trucks for Umpqua Community College.
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Freightliner Northwest Hosts DTNA – A Day in the Life Field Experience

Freightliner Northwest Hosts DTNA – A Day in the Life Field Experience

Members of the DTNA learning and development team visited fleet and dealership partners in effort to better understand their unique business needs.
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FNW Selects Next Elite Support Continuous Improvement Coordinator in Pacific, WA

FNW Selects Next Elite Support Continuous Improvement Coordinator in Pacific, WA

The CIC role is critical to the dealership’s Elite Support status and continuous improvement efforts.
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