The Pacific, WA Service Department considered customer and internal feedback in the decision to move forward with a structure supporting a single point of contact model for customers, effective June 2019. The changes will create better workflow and both custom...
Long-term Pacific, WA service manager, Terry French has announced his retirement. Conrad Eubanks has begun transitioning into the new role.
Generous community and industry support from A&M Transport, Freightliner Northwest, Daimler Trucks North America and the Umpqua community’s Workforce Development Board, raised funding to update student trainer trucks for Umpqua Community College.
Members of the DTNA learning and development team visited fleet and dealership partners in effort to better understand their unique business needs.
The CIC role is critical to the dealership’s Elite Support status and continuous improvement efforts.
The annual summit includes a competition for Continuous Improvement Event of the Year and was won by the Spokane, WA Freightliner Northwest team!
The Redmond, OR branch has become the tenth Elite Support Certified location in the GTC Dealer Family.
Following a project presentation to the Elite Support management team, FNW Spokane, WA has graduated from Daimler Trucks North America’s Service Performance Development program.
Several Freightliner Northwest branches recently underwent Daimler Trucks North America Elite Support recertification inspections covering an extensive list of over 130 measurable components designed to establish the best customer experience possible.
Several members of the FNW service teams recently traveled to Daimler Trucks North America headquarters in Portland, OR to participate in role specific training focused on improving the customer experience.