Category: News

Freightliner Northwest Pacific Service Department Enhancements
May 16, 2019 No Responses

Freightliner Northwest Pacific Service Department Enhancements

The Pacific, WA Service Department considered customer and internal feedback in the decision to move forward with a structure supporting a single point of contact model for customers, effective June 2019. The changes will create better workflow and both custom...
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Freightliner Northwest Announces New Service Manager in Pacific, WA
April 9, 2019 No Responses

Freightliner Northwest Announces New Service Manager in Pacific, WA

Long-term Pacific, WA service manager, Terry French has announced his retirement. Conrad Eubanks has begun transitioning into the new role.
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Umpqua Community College Acquires Freightliner Cascadia Trucks for Students
March 14, 2019 No Responses

Umpqua Community College Acquires Freightliner Cascadia Trucks for Students

Generous community and industry support from A&M Transport, Freightliner Northwest, Daimler Trucks North America and the Umpqua community’s Workforce Development Board, raised funding to update student trainer trucks for Umpqua Community College.
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Freightliner Northwest Hosts DTNA – A Day in the Life Field Experience
February 28, 2019 No Responses

Freightliner Northwest Hosts DTNA – A Day in the Life Field Experience

Members of the DTNA learning and development team visited fleet and dealership partners in effort to better understand their unique business needs.
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FNW Selects Next Elite Support Continuous Improvement Coordinator in Pacific, WA
February 22, 2019 one Response

FNW Selects Next Elite Support Continuous Improvement Coordinator in Pacific, WA

The CIC role is critical to the dealership’s Elite Support status and continuous improvement efforts.
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Freightliner Northwest Wins at Annual Elite Support CIC Summit
February 7, 2019 No Responses

Freightliner Northwest Wins at Annual Elite Support CIC Summit

The annual summit includes a competition for Continuous Improvement Event of the Year and was won by the Spokane, WA Freightliner Northwest team!
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Freightliner Northwest Redmond Oregon is Elite Support Certified
December 24, 2018 No Responses

Freightliner Northwest Redmond Oregon is Elite Support Certified

The Redmond, OR branch has become the tenth Elite Support Certified location in the GTC Dealer Family.
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Freightliner Northwest Spokane Graduates DTNA SPD Program
December 14, 2018 No Responses

Freightliner Northwest Spokane Graduates DTNA SPD Program

Following a project presentation to the Elite Support management team, FNW Spokane, WA has graduated from Daimler Trucks North America’s Service Performance Development program.
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Freightliner Northwest 2018 Elite Support Recertifications
July 2, 2018 No Responses

Freightliner Northwest 2018 Elite Support Recertifications

Several Freightliner Northwest branches recently underwent Daimler Trucks North America Elite Support recertification inspections covering an extensive list of over 130 measurable components designed to establish the best customer experience possible.
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Freightliner Northwest Attends DTNA Service Performance Development
June 18, 2018 No Responses

Freightliner Northwest Attends DTNA Service Performance Development

Several members of the FNW service teams recently traveled to Daimler Trucks North America headquarters in Portland, OR to participate in role specific training focused on improving the customer experience.
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