The Spokane, WA Service Department is moving forward with the single point of contact model for customers originally initiated at the Pacific, WA branch. The changes create better workflow and both customer and employee satisfaction.
The new hours reflect Freightliner Northwest’s dedication to serving customers and allows for efficient and effective staffing.
FNW had the opportunity to speak with students at the Southern Oregon Trade Careers Expo (SOTCE) about tech opportunities and the path to achieving their tech goals as well as career options throughout the dealership family.
The Yakima, Wash. branch has become the eleventh Elite Support Certified location in the Gordon Truck Centers Dealer Family.
The GTC Dealer Family has completed the Elite Support recertification process at all previously certified branches throughout the Pacific Northwest.
The Pacific, WA Service Department considered customer and internal feedback in the decision to move forward with a structure supporting a single point of contact model for customers, effective June 2019. The changes will create better workflow and both custom...
Long-term Pacific, WA service manager, Terry French has announced his retirement. Conrad Eubanks has begun transitioning into the new role.
Generous community and industry support from A&M Transport, Freightliner Northwest, Daimler Trucks North America and the Umpqua community’s Workforce Development Board, raised funding to update student trainer trucks for Umpqua Community College.
Members of the DTNA learning and development team visited fleet and dealership partners in effort to better understand their unique business needs.
The CIC role is critical to the dealership’s Elite Support status and continuous improvement efforts.