Freightliner Northwest in Redmond, Oregon has completed the 2020 Elite Support recertification.
For Immediate Release
Redmond, OR – February 2020 – Freightliner Northwest in Redmond, Oregon has passed the rigorous Daimler Trucks North America’s Elite Support recertification inspection. With over 130 criteria, the inspection includes an assessment of dealership cleanliness, processes and efficiency, as well as timely customer communication.
If we could’ve picked a day for the visit it would not have been the day that our inspector arrived due to the construction and renovations in progress. We credit our Redmond team, the culture, their hard work and continued commitment to Elite Support for passing the inspection. All staff at Freightliner Northwest in Redmond were presented with an Elite Support mug to celebrate their recertification. Congratulations! Brian Nicol – Redmond Branch Manager
Elite Support provides customer centric guidelines and quality customer service values which adopt into the culture of the dealership, allowing for a better workplace environment. Maintaining certification ensures the workplace is organized, clean, and safety focused for employees so they may best serve all customers.
The Elite Support Network is an elite group of DTNA dealers, delivering a superior customer service experience, in a consistent manner, at a good value, as validated by the customer. The GTC Dealership Family is committed to taking the necessary steps to earn and maintain certification at all locations across the network.
About Gordon Truck Centers, Inc.
Built upon over 30 years of helping customer satisfy their transportation needs, Gordon Truck Centers, Inc. is an expanded network of dealerships doing business as Freightliner Northwest, Western Star Northwest, and Freightliner of Hawaii. The Dealership Family has 12 locations off nearly every major highway throughout Washington, Oregon and Hawaii. As a full-service Freightliner, Western Star, Fuso, Wilson Trailer, dealership family, GTC can sell, finance, insure and service commercial trucks for medium and heavy-duty applications.