The GTC Dealer Family has completed the Elite Support recertification process at all previously certified branches throughout the Pacific Northwest.
Pacific, WA – September 2019 – The Gordon Truck Centers, Inc. (GTC) dealer family including Freightliner Northwest and Western Star Northwest, have passed rigorous Daimler Trucks North America’s Elite Support recertification inspections at branches in Washington and Oregon locations. With over 130 criteria points, the inspection includes assessment of dealership cleanliness, processes and efficiency, as well as timely customer communication.
Dealerships that achieve and maintain Elite Support (ES) certification help ensure that all customers receive a consistent, superior level of service when visiting any ES certified location throughout the country. Elite Support provides customer centric guidelines and quality customer service values which adopt into the culture of the dealership, allowing for a better workplace environment.
“From a personal standpoint, I could not be prouder of the team here and what they have accomplished over the last year in terms of teamwork, Continuous Improvement, process and organization,” said Dan Greenwood, Regional Operations Director. “We have people who genuinely care and want to be the best we can be for our staff and customers. I feel like we’re just getting started.”
The Gordon Truck Centers Dealer Family is proud of the branches that have achieved recertification in 2019! Congratulations!
The Elite Support Network is an elite group of DTNA dealers, delivering a superior customer service experience, in a consistent manner, at a good value, as validated by the customer. The GTC Dealership Family is committed to taking the necessary steps to earn and maintain certification at all locations across the network.
About Gordon Truck Centers, Inc.
Built upon over 30 years of helping customer satisfy their transportation needs, Gordon Truck Centers, Inc. is an expanded network of dealerships doing business as Freightliner Northwest, Western Star Northwest, and Freightliner of Hawaii. The Dealership Family has 12 locations throughout Washington, Oregon and Hawaii located off nearly every major highway. As a full-service Freightliner, Western Star, Fuso, Wilson Trailer, dealership family, GTC can sell, finance, insure and service commercial trucks for medium and heavy-duty applications.