Freightliner Northwest Recognized at the 2020 Elite Support CIC Summit
The annual summit recognizes continuous improvement efforts throughout Daimler Trucks North America’s Elite Support Dealer Network.
Tag: Freightliner Northwest
Service Department Enhancements in Coburg and Medford Oregon
Coburg and Medford, Ore. Service Departments are moving forward with the single point of contact model for customers originally initiated at the Pacific and Spokane, Wash. branches. The changes create better workflow and both customer and employee satisfaction...
FNW Mount Vernon, WA – New Hours of Service Effective 1/2/2020
Freightliner Northwest in Mount Vernon, Wash. will implement new, efficient hours of service beginning in January 2020.
FNW Spokane Service Department Enhancements
The Spokane, WA Service Department is moving forward with the single point of contact model for customers originally initiated at the Pacific, WA branch. The changes create better workflow and both customer and employee satisfaction.
Freightliner Northwest Attends the 2019 Southern Oregon Trade Careers Expo
FNW had the opportunity to speak with students at the Southern Oregon Trade Careers Expo (SOTCE) about tech opportunities and the path to achieving their tech goals as well as career options throughout the dealership family.
Freightliner Northwest Yakima is Now Elite Support Certified
The Yakima, Wash. branch has become the eleventh Elite Support Certified location in the Gordon Truck Centers Dealer Family.
Freightliner Northwest Presents at WSDOT Statewide Technical Training
Washington State Department of Transportation hosted a two-day training event for staff members August 12-13, 2019.
Freightliner Northwest Pacific Service Department Enhancements
The Pacific, WA Service Department considered customer and internal feedback in the decision to move forward with a structure supporting a single point of contact model for customers, effective June 2019. The changes will create better workflow and both custom...
Freightliner Northwest Announces New Service Manager in Pacific, WA
Long-term Pacific, WA service manager, Terry French has announced his retirement. Conrad Eubanks has begun transitioning into the new role.
FNW Pacific Completes Service Communication CI Event
With the help of constructive customer feedback, FNW-Pacific lead a communication focus group with key service department stakeholders, to identify and implement processes improvements to better serve customers. For Immediate Release March 13th, 2019 – Pacif...