Daimler Trucks North America (DTNA) hosted the annual Truck Operating System (TOS) awards ceremony in Portland, OR on October 3rd, 2018.
The TOS Awards are an annual event at DTNA which celebrate and recognize Best Practices within their company. This year, DTNA’s Elite Support team received two awards for their efforts to improve Customer Uptime and Service Throughput and accredited much of their success to the efforts of Dealer Family Continuous Improvement Coordinators and Dealership Elite Support teams throughout the country.
DTNA’s Elite Support team was awarded 1st-place for the DTNA Aftermarket Division and 3rd-place overall within the Customer Services category. In their application for the award, the DTNA Elite Support team outlined their Service Performance Development (SPD) program and identified Freightliner Northwest’s Spokane, Wash. branch as an SPD success story. Regional Operations Director, Jerrad Avery, was in attendance to represent Freightliner Northwest Spokane and participated in the winning presentation. Jerrad took the opportunity to dive into SPD program and describe some of the operational and cultural improvements that the program helped the Freightliner Northwest Spokane achieve.
“Service Performance Development was the platform needed to elevate our performance as a team in order to provide enhanced service to our customers,” said Jerrad. “I’m proud of the effort and the passion the employees have shown toward Continuous Improvement and sincerely hope our customers feel the positive impact of those efforts.”
The GTC Dealer Family is proud of the Spokane branch, and the commitment of all Elite Support CICs within the organization continually working together with the Elite Support Team to cultivate the superior customer experience.
Click here for more information on Elite Support.
About Gordon Truck Centers
Built upon over 30 years of helping customers satisfy their transportation needs, Gordon Truck Centers, Inc. is an expanded network of dealerships doing business as Freightliner Northwest, Western Star Northwest, and Freightliner of Hawaii. The Dealership Family has 12 locations located off nearly every major highway throughout Washington, Oregon and Hawaii. As a full-service Freightliner, Western Star, Fuso, Wilson Trailer, Reitnouer Aluminum Trailer dealership family, GTC can sell, finance, insure and service commercial trucks for medium and heavy-duty applications.