Elite Support is a collaborative program between Daimler Trucks North America and
its affiliated truck dealers, focused on improving the customer experience at
Freightliner and Western Star branded dealerships.
This innovative program sets
the standard for customer amenities, rapid diagnostics, exceptional
turnaround times, and consistent communication, all provided by a highly trained
Elite Support focuses on enhancing dealership processes that address customer
concerns, which leads to higher standards of customer satisfaction throughout
Every dealership earning the Elite Support certification must meet 123 specific
criteria across 20 customer service areas. To maintain these high standards, dealerships employ a Continuous Improvement
Gordon Truck Centers has been on the cutting edge of the Elite Support
program. We have been an Elite Support certified Dealer since 2012, and continue
to be an industry leader in shaping the criteria for a better, stronger network.
For more information check out
the Elite Support website.