ELITE SUPPORT

ELITE SUPPORT DIFFERENCE

Elite Support is a collaborative program between Daimler Trucks North America and its affiliated truck dealers, focused on improving the customer experience at Freightliner and Western Star branded dealerships.

This innovative program sets the standard for customer amenities, rapid diagnostics, exceptional turnaround times, and consistent communication, all provided by a highly trained staff.

Elite Support focuses on enhancing dealership processes that address customer concerns, which leads to higher standards of customer satisfaction throughout the network.

Every dealership earning the Elite Support certification must meet 123 specific criteria across 20 customer service areas. To maintain these high standards, dealerships employ a Continuous Improvement Coordinator.

Gordon Truck Centers has been on the cutting edge of the Elite Support program. We have been an Elite Support certified Dealer since 2012, and continue to be an industry leader in shaping the criteria for a better, stronger network.