VFI 2015 Elite Support Recertification

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For the fourth year in a row, Valley Freightliner has achieved Elite Support recertification.  Our premier truck dealerships deliver unmatched customer service and efficiency every time a truck comes in for maintenance or repair.

Elite Support certification requires us to constantly meet 123 specific criteria across 20 customer service areas.  To facilitate this process each of our dealerships employs it’s own Continuous Improvement Coordinator (CIC).  The CIC is the driving force behind improving and streamlining all of the processes that enhance the customer experience and maximize truck uptime.

The VFI Elite Support certified dealerships in Pacific, WA, Olympia, WA, and Mount Vernon, WA, all offer Express Assessment, our commitment to a preliminary diagnosis within two hours of the arrival of every truck.  This rapid diagnosis and the information provided by our highly trained staff allows customers to make informed, timely decisions to get the most out of their service experience.

“ As an Elite Support dealer, Valley Freightliner is keenly aligned with the critical needs of our customers resulting in maximum vehicle uptime and the highest in customer satisfaction”, said Alex Bernasconi, VFI’s General Manager. “As part of a national network of Freightliner Dealers who support Elite Support, our goal is to provide a superior customer experience across North America.”

Another critical key to getting you back on the road as fast as possible is having the right part.  Through close collaboration between the parts and service teams we know what parts to have on hand and our data-driven stocking programs ensure that any part is easily and quickly obtainable.

While servicing vehicles, our team provides a friendly, engaging environment for the drivers with comfortable lounges, coffee, TV, wifi, etc.

For more information visit http://www.elitesupportnetwork.com/.