Valley Freightliner, Inc. (VFI) is proud to announce that Jerrad Avery, our Dealer Family Continuous Improvement Coordinator (DFCIC), based in Spokane, WA, has been selected to join Daimler Trucks North America’s Summit Club. On January 20, 2016, nearly 300 members met in Palm Springs, CA for the annual CIC Summit. Elite support with Daimler requires participating dealers to employ CICs, with the goal of constantly improving and enhancing the customer experience. During this Summit, Jerrad was inducted into the Summit Club.
Scott Brown, Director of Distribution Network Development for Daimler shared that the “Summit Club is a small group of CICs that have been recognized for their contributions to the network and, most importantly, their overall leadership. (Jerrad) is one of eight currently within the entire network.”
The entire Valley family of dealerships believes strongly in the CIC model and we are honored that one of our own has joined this prestigious group of professionals, dedicated to the goals of service. “I want to thank Daimler Trucks North America and the members of the CIC network for recognizing Jerrad Avery,” said Scott Gordon, President of VFI. “Jerrad has been directly involved in VFI’s Elite Support initiatives from the beginning. He has a passion for continuous improvement and his leadership, along with the hard work of many, has led to tangible improvements in the look and feel of our stores and the service we offer our customers.”