{"id":5,"date":"2014-12-01T17:39:10","date_gmt":"2014-12-01T17:39:10","guid":{"rendered":"http:\/\/172.16.10.17\/blog\/?p=5"},"modified":"2016-12-29T00:26:01","modified_gmt":"2016-12-29T00:26:01","slug":"elite-support-recertification-completed","status":"publish","type":"post","link":"https:\/\/www.freightlinernorthwest.com\/news\/elite-support-recertification-completed\/","title":{"rendered":"VFI Re-certified Elite Support"},"content":{"rendered":"<div style=\"padding-top:10px;\" class=\"hupso-share-buttons\"><!-- Hupso Share Buttons - https:\/\/www.hupso.com\/share\/ --><a class=\"hupso_counters\" href=\"https:\/\/www.hupso.com\/share\/\"><img decoding=\"async\" src=\"https:\/\/static.hupso.com\/share\/buttons\/dot.png\" style=\"border:0px; padding-top:2px; float:left;\" alt=\"Share Button\"\/><\/a><script type=\"text\/javascript\">var hupso_services_c=new Array(\"twitter\",\"facebook_like\",\"facebook_send\",\"google\",\"email\",\"linkedin\");var hupso_counters_lang = \"en_US\";var hupso_image_folder_url = \"\";var hupso_twitter_via=\"FreightlinerNW\";var hupso_url_c=\"\";var hupso_title_c=\"VFI%20Re-certified%20Elite%20Support\";<\/script><script type=\"text\/javascript\" src=\"https:\/\/static.hupso.com\/share\/js\/counters.js\"><\/script><!-- Hupso Share Buttons --><\/div><p>Valley Freightliner is proud to announce its third consecutive Elite Support certification in 2014.\u00a0 As the Pacific Northwest\u2019s premier heavy duty truck dealer, VFI\u00a0continues to pride itself on providing an exceptional customer experience at each of its three locations.<\/p>\n<p><!--more--><\/p>\n<p>Elite Support is a collaborative effort between Freightliner and its truck dealers, focused on improving the customer experience. Elite Support provides rapid diagnosis, responsive turnaround and quality, consistent communication, robust parts availability and superb customer service; all provided by a highly-trained staff.<\/p>\n<p>Valley Freightliner, Incorporated achieved its first Elite Support certification in February 2012 at its Pacific and Mt Vernon stores.\u00a0 They have since then achieved annual recertification in 2013 and 2014.\u00a0 Additionally, when VFI opened its newest location south of Olympia, WA, they achieved their first certification in 2013 and recertification in 2014.<\/p>\n<p>\u201cContinuous Improvement is a way of life for us.\u201d Says Aaron Porter, Olympia\u2019s Continuous Improvement Coordinator.\u00a0 \u201cWe are focused on improving our processes and procedures, not only for ourselves, but to better serve our exceptional customers.\u201d\u00a0 A Continuous Improvement Coordinator, or CIC, is dedicated at each of VFI\u2019s location in order to spearhead continuous improvement events at each dealership and in order to manage the more than 130 specific criteria it takes to achieve Elite Support certification.<\/p>\n<p>To find out more about the Elite Support standard please visit <a href=\"http:\/\/www.elitesupportnetwork.com\/\">http:\/\/www.elitesupportnetwork.com\/<\/a> .<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Valley Freightliner is proud to announce its third consecutive Elite Support certification in 2014.\u00a0 As the Pacific Northwest\u2019s premier heavy duty truck dealer, VFI\u00a0continues to pride itself on providing an exceptional customer experience at each of its three locations.<\/p>\n","protected":false},"author":12,"featured_media":82,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[4,8],"tags":[],"class_list":["post-5","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-elite-support","category-pacific"],"post_mailing_queue_ids":[],"_links":{"self":[{"href":"https:\/\/www.freightlinernorthwest.com\/news\/wp-json\/wp\/v2\/posts\/5","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.freightlinernorthwest.com\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.freightlinernorthwest.com\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.freightlinernorthwest.com\/news\/wp-json\/wp\/v2\/users\/12"}],"replies":[{"embeddable":true,"href":"https:\/\/www.freightlinernorthwest.com\/news\/wp-json\/wp\/v2\/comments?post=5"}],"version-history":[{"count":7,"href":"https:\/\/www.freightlinernorthwest.com\/news\/wp-json\/wp\/v2\/posts\/5\/revisions"}],"predecessor-version":[{"id":744,"href":"https:\/\/www.freightlinernorthwest.com\/news\/wp-json\/wp\/v2\/posts\/5\/revisions\/744"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.freightlinernorthwest.com\/news\/wp-json\/wp\/v2\/media\/82"}],"wp:attachment":[{"href":"https:\/\/www.freightlinernorthwest.com\/news\/wp-json\/wp\/v2\/media?parent=5"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.freightlinernorthwest.com\/news\/wp-json\/wp\/v2\/categories?post=5"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.freightlinernorthwest.com\/news\/wp-json\/wp\/v2\/tags?post=5"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}