{"id":415,"date":"2016-03-18T23:08:41","date_gmt":"2016-03-18T23:08:41","guid":{"rendered":"http:\/\/www.freightlinernorthwest.com\/news\/?p=415"},"modified":"2016-12-29T00:16:56","modified_gmt":"2016-12-29T00:16:56","slug":"elite-recertification-in-hermiston-and-la-grande","status":"publish","type":"post","link":"https:\/\/www.freightlinernorthwest.com\/news\/elite-recertification-in-hermiston-and-la-grande\/","title":{"rendered":"Elite Recertification in Hermiston and La Grande"},"content":{"rendered":"<div style=\"padding-top:10px;\" class=\"hupso-share-buttons\"><!-- Hupso Share Buttons - https:\/\/www.hupso.com\/share\/ --><a class=\"hupso_counters\" href=\"https:\/\/www.hupso.com\/share\/\"><img decoding=\"async\" src=\"https:\/\/static.hupso.com\/share\/buttons\/dot.png\" style=\"border:0px; padding-top:2px; float:left;\" alt=\"Share Button\"\/><\/a><script type=\"text\/javascript\">var hupso_services_c=new Array(\"twitter\",\"facebook_like\",\"facebook_send\",\"google\",\"email\",\"linkedin\");var hupso_counters_lang = \"en_US\";var hupso_image_folder_url = \"\";var hupso_twitter_via=\"FreightlinerNW\";var hupso_url_c=\"\";var hupso_title_c=\"Elite%20Recertification%20in%20Hermiston%20and%20La%20Grande\";<\/script><script type=\"text\/javascript\" src=\"https:\/\/static.hupso.com\/share\/js\/counters.js\"><\/script><!-- Hupso Share Buttons --><\/div><p>Hermiston and La Grande, OR<\/p>\n<p>Valley Freightliner, Inc. (VFI) acquired Eagle Freightliner in Hermiston and La Grande, Oregon in July 2015 and in only seven short months achieved Elite Support recertification at both of the newly acquired locations. <!--more-->This marks the third successful recertification for the Eagle Freightliner locations. Currently, three out of four of the Eastern Washington and Oregon locations are Elite Support certified, with their location in Yakima, WA in the process of achieving this high standard as well. Eagle\u2019s certification was a testament to a lot of hard work and flexibility as the Eagle employees were working not only on maintaining the Elite Support standard, but also working to integrate into VFI\u2019s new processes.<\/p>\n<p>\u201cElite Support has shown us how to tackle and systematically approach challenges, change and opportunities,\u201d says Bob Kautz, Eagle Freightliner\u2019s Continuous Improvement Coordinator. \u201cOur recent recertifications are a testament to how the employees have fully embraced being dedicated to providing a world class customer experience.\u201d<\/p>\n<p>This recertification also marks a transition in the Continuous Improvement Coordinator\u2019s role at Eagle Freightliner. Bob Kautz was passed the torch from Randy Gibson, who is taking on new responsibilities as an outside parts sales expert. Randy has done an excellent job integrating the continuous improvement culture into the Eagle Freightliner locations.<\/p>\n<p>Both of Eagle\u2019s locations in Hermiston and La Grande are easily accessible off of I-84 and both boasting spacious and comfortable customer lounges with free Wi-Fi, business work stations, large screen TVs, a variety of vending options and a shuttle to restaurants and lodging. In addition to the plush customer amenities, both locations also have newly remodeled parts showrooms and improved inventory, fresh new and used truck inventory and a staff dedicated to providing a world class customer experience.<\/p>\n<p>\u201cWe take Elite Support very seriously and take a lot of pride in the improvements we\u2019ve made thus far,\u201d said Jerrad Avery, Operations Manager. \u201cWe realize we have more work ahead of us and are eager to do whatever it takes to improve our customers\u2019 experience with us. We always welcome feedback on how we can improve our operations and appreciate all of the support we\u2019ve been given.\u201d<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Hermiston and La Grande, OR Valley Freightliner, Inc. (VFI) acquired Eagle Freightliner in Hermiston and La Grande, Oregon in July 2015 and in only seven short months achieved Elite Support recertification at both of the newly acquired locations.<\/p>\n","protected":false},"author":11,"featured_media":420,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[4,6],"tags":[],"class_list":["post-415","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-elite-support","category-news"],"post_mailing_queue_ids":[],"_links":{"self":[{"href":"https:\/\/www.freightlinernorthwest.com\/news\/wp-json\/wp\/v2\/posts\/415","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.freightlinernorthwest.com\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.freightlinernorthwest.com\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.freightlinernorthwest.com\/news\/wp-json\/wp\/v2\/users\/11"}],"replies":[{"embeddable":true,"href":"https:\/\/www.freightlinernorthwest.com\/news\/wp-json\/wp\/v2\/comments?post=415"}],"version-history":[{"count":7,"href":"https:\/\/www.freightlinernorthwest.com\/news\/wp-json\/wp\/v2\/posts\/415\/revisions"}],"predecessor-version":[{"id":778,"href":"https:\/\/www.freightlinernorthwest.com\/news\/wp-json\/wp\/v2\/posts\/415\/revisions\/778"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.freightlinernorthwest.com\/news\/wp-json\/wp\/v2\/media\/420"}],"wp:attachment":[{"href":"https:\/\/www.freightlinernorthwest.com\/news\/wp-json\/wp\/v2\/media?parent=415"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.freightlinernorthwest.com\/news\/wp-json\/wp\/v2\/categories?post=415"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.freightlinernorthwest.com\/news\/wp-json\/wp\/v2\/tags?post=415"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}