{"id":393,"date":"2016-01-29T21:49:19","date_gmt":"2016-01-29T21:49:19","guid":{"rendered":"http:\/\/www.freightlinernorthwest.com\/news\/?p=393"},"modified":"2016-12-29T00:18:41","modified_gmt":"2016-12-29T00:18:41","slug":"medford-or-2015-elite-support-recertification-raising-the-bar-on-service","status":"publish","type":"post","link":"https:\/\/www.freightlinernorthwest.com\/news\/medford-or-2015-elite-support-recertification-raising-the-bar-on-service\/","title":{"rendered":"Medford, OR 2015 Elite Support Certification &#8211; Raising the Bar on Service"},"content":{"rendered":"<div style=\"padding-top:10px;\" class=\"hupso-share-buttons\"><!-- Hupso Share Buttons - https:\/\/www.hupso.com\/share\/ --><a class=\"hupso_counters\" href=\"https:\/\/www.hupso.com\/share\/\"><img decoding=\"async\" src=\"https:\/\/static.hupso.com\/share\/buttons\/dot.png\" style=\"border:0px; padding-top:2px; float:left;\" alt=\"Share Button\"\/><\/a><script type=\"text\/javascript\">var hupso_services_c=new Array(\"twitter\",\"facebook_like\",\"facebook_send\",\"google\",\"email\",\"linkedin\");var hupso_counters_lang = \"en_US\";var hupso_image_folder_url = \"\";var hupso_twitter_via=\"FreightlinerNW\";var hupso_url_c=\"\";var hupso_title_c=\"Medford%2C%20OR%202015%20Elite%20Support%20Certification%20-%20Raising%20the%20Bar%20on%20Service\";<\/script><script type=\"text\/javascript\" src=\"https:\/\/static.hupso.com\/share\/js\/counters.js\"><\/script><!-- Hupso Share Buttons --><\/div><p>Medford, OR<\/p>\n<p>Valley Freightliner, Inc. (VFI) is proud to congratulate our Medford, Oregon staff for earning Elite Support certification from Daimler Trucks North America. <!--more-->\u00a0This recognition, earned on December 9, 2015, required review of over 120 support standards. Dealerships across the U.S. and Canada take part in the rigorous proficiency assessment and VFI is pleased to have Medford join their ranks.<\/p>\n<p>Dealer certification usually takes many months of commitment; for Medford it was 24 months to reach this goal. Elite Support Facilitator, Coley Dize, commented that \u201cit is rare for us to find such a unified culture of Continuous Improvement on an initial certification.\u201d<\/p>\n<p>\u201cWe are committed to providing highly trained staff, prompt and accurate information and the best service in the Northwest for our customers,\u201d said Scott Gordon, President of VFI. \u201cWe appreciate the Medford team\u2019s commitment to those goals.\u201d VFI\u2019s dealerships employ a Continuous Improvement Coordinator to make sure our goals are met as well as to keep striving for the best customer experience possible. Sidney Smith, Medford\u2019s CIC was integral in the process, as was John Edwards, Branch Manager for Medford and Jarrett DeLorenzo, VFI\u2019s Elite Support DFCIC for the Pacific Truck Center stores.<\/p>\n<p>VFI has Elite Support certified dealerships throughout Washington, including Pacific, Olympia, Spokane, and Mount Vernon. VFI Medford is now joining our La Grande, Hermiston and Coburg locations in providing Elite Support service to the customers of Oregon. Each dealership is recertified annually to ensure the highest standards continue to be met.<\/p>\n<p>\u201cWe invite our customers to experience the Elite Support difference, whether at our Medford location or our expanded network of service centers in Washington and Oregon,\u201d said Scott Gordon. \u201cWe think our customers will agree that the Daimler Trucks North America program raises the bar on service and efficiency, getting you back on the road quicker.\u201d For more information visit\u00a0<a href=\"http:\/\/www.elitesupportnetwork.com\/\">http:\/\/www.elitesupportnetwork.com\/<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Medford, OR Valley Freightliner, Inc. (VFI) is proud to congratulate our Medford, Oregon staff for earning Elite Support certification from Daimler Trucks North America.<\/p>\n","protected":false},"author":11,"featured_media":394,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[4,24],"tags":[],"class_list":["post-393","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-elite-support","category-medford"],"post_mailing_queue_ids":[],"_links":{"self":[{"href":"https:\/\/www.freightlinernorthwest.com\/news\/wp-json\/wp\/v2\/posts\/393","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.freightlinernorthwest.com\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.freightlinernorthwest.com\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.freightlinernorthwest.com\/news\/wp-json\/wp\/v2\/users\/11"}],"replies":[{"embeddable":true,"href":"https:\/\/www.freightlinernorthwest.com\/news\/wp-json\/wp\/v2\/comments?post=393"}],"version-history":[{"count":7,"href":"https:\/\/www.freightlinernorthwest.com\/news\/wp-json\/wp\/v2\/posts\/393\/revisions"}],"predecessor-version":[{"id":768,"href":"https:\/\/www.freightlinernorthwest.com\/news\/wp-json\/wp\/v2\/posts\/393\/revisions\/768"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.freightlinernorthwest.com\/news\/wp-json\/wp\/v2\/media\/394"}],"wp:attachment":[{"href":"https:\/\/www.freightlinernorthwest.com\/news\/wp-json\/wp\/v2\/media?parent=393"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.freightlinernorthwest.com\/news\/wp-json\/wp\/v2\/categories?post=393"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.freightlinernorthwest.com\/news\/wp-json\/wp\/v2\/tags?post=393"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}