{"id":1221,"date":"2018-12-14T07:33:43","date_gmt":"2018-12-14T15:33:43","guid":{"rendered":"http:\/\/www.freightlinernorthwest.com\/news\/?p=1221"},"modified":"2018-12-14T07:33:43","modified_gmt":"2018-12-14T15:33:43","slug":"freightliner-northwest-spokane-graduates-dtna-spd-program","status":"publish","type":"post","link":"https:\/\/www.freightlinernorthwest.com\/news\/freightliner-northwest-spokane-graduates-dtna-spd-program\/","title":{"rendered":"Freightliner Northwest Spokane Graduates DTNA SPD Program"},"content":{"rendered":"<div style=\"padding-top:10px;\" class=\"hupso-share-buttons\"><!-- Hupso Share Buttons - https:\/\/www.hupso.com\/share\/ --><a class=\"hupso_counters\" href=\"https:\/\/www.hupso.com\/share\/\"><img decoding=\"async\" src=\"https:\/\/static.hupso.com\/share\/buttons\/dot.png\" style=\"border:0px; padding-top:2px; float:left;\" alt=\"Share Button\"\/><\/a><script type=\"text\/javascript\">var hupso_services_c=new Array(\"twitter\",\"facebook_like\",\"facebook_send\",\"google\",\"email\",\"linkedin\");var hupso_counters_lang = \"en_US\";var hupso_image_folder_url = \"\";var hupso_twitter_via=\"FreightlinerNW\";var hupso_url_c=\"\";var hupso_title_c=\"Freightliner%20Northwest%20Spokane%20Graduates%20DTNA%20SPD%20Program\";<\/script><script type=\"text\/javascript\" src=\"https:\/\/static.hupso.com\/share\/js\/counters.js\"><\/script><!-- Hupso Share Buttons --><\/div><p>Following a project presentation to the Elite Support management team, FNW Spokane, WA has graduated from Daimler Trucks North America\u2019s Service Performance Development program.<\/p>\n<p><!--more--><\/p>\n<p><strong>Spokane, WA &#8211; November 28, 2018<\/strong> \u2013 Freightliner Northwest Spokane SPD team is the 6<sup>th<\/sup> dealership group in the nation to successfully complete the Daimler Trucks North America (DTNA) SPD program.<\/p>\n<p>The SPD team was accompanied by members from corporate Gordon Truck Centers, Inc. including COO Pat Gendreau, sister-store CMTs, as well as DTNA colleagues David Markham and John Tedrick. As the final step before graduation, the SPD group presented two dealership projects to the Elite Support management team. The first project was designed with up-time in mind and took focus on Express Repair. Improvement efforts lead by the Express Repair project achieved faster customer throughput and the team presented the supporting metrics. The second project defined and implemented a solidified process for using Express Write-up to significantly decrease the amount of time between a customer\u2019s arrival and the opening of the repair order.<\/p>\n<p>\u201cService Performance Development was the catalyst needed for the Spokane Service Department to truly analyze and amend service throughput processes,\u201d said Jerrad Avery, Regional Operations Director.\u00a0 \u201cSince attending, we have seen instant and positive gains in both service throughput and our write up process.\u00a0 It\u2019s very rewarding to tackle a Continuous Improvement project that helps both the dealership and the customer at the same time.\u201d<\/p>\n<p>Elite Support (ES) initiatives at the dealership are created and worked on by the ES teams to achieve continuous improvement of processes to ensure the customer is met with the best service possible. DTNA\u2019s SPD program allows the dealership teams to further dive into such projects with a clear, concise pathway to process improvement development.<\/p>\n<p>\u201dSPD isn\u2019t just an event for the store CIC; it\u2019s a journey that the entire store takes together,\u201d said Sean Bolan, Dealer Family Continuous Improvement Coordinator. \u201cIt was very encouraging to see the store\u2019s culture shift over the last year; from one that seemed skeptical of CI and the lean principles, to one that fully embraces them.\u00a0 Their commitment to increasing throughput and customer satisfaction is evident in the results of their projects.\u201d<\/p>\n<p>The Gordon Truck Centers Dealer Family would like to recognize the efforts of the SPD team: Ryan Anderson, Tim Catlin, Maria Cumpton, Roger Tolman, Linda Meacham, Randy Gooch, and Jerrad Avery. Thank you and well done!<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-1223\" src=\"https:\/\/www.freightlinernorthwest.com\/news\/wp-content\/uploads\/SPD-Spokane-11.28.18_02.png\" alt=\"\" width=\"1263\" height=\"747\" \/><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-1223\" src=\"https:\/\/www.freightlinernorthwest.com\/news\/wp-content\/uploads\/SPD-Spokane-11.28.18_02.png\" alt=\"\" width=\"1263\" height=\"747\" \/><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-1228 aligncenter\" src=\"https:\/\/www.freightlinernorthwest.com\/news\/wp-content\/uploads\/SPD-Spokane-11.28.18_02-e1543940566799.png\" alt=\"\" width=\"500\" height=\"296\" \/><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-1229 aligncenter\" src=\"https:\/\/www.freightlinernorthwest.com\/news\/wp-content\/uploads\/SPD-Spokane-11.28.18_04-e1543940577690.png\" alt=\"\" width=\"500\" height=\"273\" \/><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-1230 aligncenter\" src=\"https:\/\/www.freightlinernorthwest.com\/news\/wp-content\/uploads\/SPD-Spokane-11.28.18_05-e1543940584121.png\" alt=\"\" width=\"500\" height=\"330\" \/><\/p>\n<p><strong>About Gordon Truck Centers<\/strong><\/p>\n<p>Built upon over 30 years of helping customers satisfy their transportation needs, Gordon Truck Centers, Inc. is an expanded network of dealerships doing business as Freightliner Northwest, Western Star Northwest, and Freightliner of Hawaii. The Dealership Family has 12 locations located off nearly every major highway throughout Washington, Oregon and Hawaii. As a full-service Freightliner, Western Star, Fuso, Wilson Trailer, Reitnouer Aluminum Trailer dealership family, GTC can sell, finance, insure and service commercial trucks for medium and heavy-duty applications.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Following a project presentation to the Elite Support management team, FNW Spokane, WA has graduated from Daimler Trucks North America\u2019s Service Performance Development program.<\/p>\n","protected":false},"author":12,"featured_media":1222,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[4,6,19],"tags":[32,31,28,27,29],"class_list":["post-1221","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-elite-support","category-news","category-spokane","tag-teamwsnw","tag-elitesupport","tag-freightliner-northwest","tag-freightliner-trucks","tag-teamfnw"],"post_mailing_queue_ids":[],"_links":{"self":[{"href":"https:\/\/www.freightlinernorthwest.com\/news\/wp-json\/wp\/v2\/posts\/1221","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.freightlinernorthwest.com\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.freightlinernorthwest.com\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.freightlinernorthwest.com\/news\/wp-json\/wp\/v2\/users\/12"}],"replies":[{"embeddable":true,"href":"https:\/\/www.freightlinernorthwest.com\/news\/wp-json\/wp\/v2\/comments?post=1221"}],"version-history":[{"count":3,"href":"https:\/\/www.freightlinernorthwest.com\/news\/wp-json\/wp\/v2\/posts\/1221\/revisions"}],"predecessor-version":[{"id":1232,"href":"https:\/\/www.freightlinernorthwest.com\/news\/wp-json\/wp\/v2\/posts\/1221\/revisions\/1232"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.freightlinernorthwest.com\/news\/wp-json\/wp\/v2\/media\/1222"}],"wp:attachment":[{"href":"https:\/\/www.freightlinernorthwest.com\/news\/wp-json\/wp\/v2\/media?parent=1221"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.freightlinernorthwest.com\/news\/wp-json\/wp\/v2\/categories?post=1221"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.freightlinernorthwest.com\/news\/wp-json\/wp\/v2\/tags?post=1221"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}