Freightliner Northwest is working hard to achieve Elite Support certification in Yakima, WA and Redmond, OR.
Daimler Trucks North America’s Elite Support program creates a similar, standard experience when visiting and working with certified dealers throughout the country. The Gordon Truck Centers Dealer Family currently boasts 9 out of 12 certified locations with Yakima, WA, Redmond, OR, and Kapolei, HI remaining.
Freightliner Northwest team members recently gathered from several locations to experience hands on time with the Elite support staff and bring action items back to their respective dealerships to further improve the customer experience. The focus of the two day class is the 130 criteria designed to improve the customer experience through amenity requirements, Express Assessment, and process improvements driven to increase efficiencies and reduce downtime.
“The hands-on experience our team receives at boot camp is invaluable and a necessary piece in achieving our corporate and Elite Support goals,” said Brian Nicol, Branch Manager and CIC at FNW-Redmond.
Click here for more information about Elite Support.
About Gordon Truck Centers
Built upon a 30 year history of helping customers satisfy their transportation needs, Gordon Truck Centers, Inc. is an expanded network of dealerships doing business as Freightliner Northwest, Western Star Northwest, and Freightliner of Hawaii. The Dealership Family has 12 locations located off nearly every major highway throughout Washington, Oregon and Hawaii. As a full-service Freightliner, Western Star, Fuso, Wilson Trailer, Reitnouer Aluminum Trailer dealership family, GTC can sell, finance, insure and service commercial trucks for medium and heavy duty applications.